FAQ
How do I get an internet connection at WEH?
Every resident has to join WEH e.V. to get internet access.
Information from Netzwerk-AG can be found here.
I am only a subtenant, do I still have to join the association?
Yes! Even if you are only staying at WEH for a short time, you must register in the association if you want access to the internet, washing machines and other services.
Passing on the access data from sub-tenants to sub-tenants will be punished with 150€ according to the the association's penal book .
How can I wash my clothes?
Information from Wasch-AG can be found here.
How and when do I have to pay?
You can find the current amount of membership fees here.
I would like to sublet my room.
Information from Belegungsausschuss can be found here.
Attention: You must register a sublease! Illegal subletting can result in serious association penalties.
Passing on the access data from sub-tenants to sub-tenants will be punished with 150€ according to the the association's penal book .
I would like to extend my period of residence.
Information from Belegungsausschuss can be found here.
I'm moving from one room to another at WEH. Do I have to register again?
No, you do not have to register again. However, you still have to report the move to the Netzwerk-AG. There are no additional costs.
I've lived in the WEH before and I'm moving in again. Do I have to register again?
Yes, a new registration is necessary, since you are no longer a member of the association after deregistration. You can find all further information here.
How can I wash my clothes?
Information from Wasch-AG can be found here.
How can I buy washing coins?
Information from Wasch-AG can be found here.
I want to access the laundry appointment booking page from outside the house, but it doesn't work.
For security reasons, the washing appointment booking page can only be accessed within tuermeroam or the network of RWTH Aachen University.
If you want to book a washing appointment from outside this network, you can use the RWTH VPN client .
A washer/dryer suddenly stopped working, what should I do?
As long as the failure has not yet been entered in the Washing System , contact the Wasch-AG at waschen@weh.rwth-aachen.de.
If possible, please contact the Hausmeister first!
Stuck Elevator
Hausmeister:
Mail: hausmeister@weh.rwth-aachen.de
Telefon: 0241 89029-523
Mobil: 0160 972 664 36
Michael Brich (STW, responsible for extricating people)
0160 97266436
Aufzugs- und Fahrtreppen Service GmbH (Elevator attendants):
02234 9497890
Broken doorlock
Hausmeister:
Mail: hausmeister@weh.rwth-aachen.de
Telefon: 0241 89029-523
Mobil: 0160 972 664 36
Technischer Notdienst STW:
0241 / 80 93 170
Broken doorkey
Hausmeister:
Mail: hausmeister@weh.rwth-aachen.de
Telefon: 0241 89029-523
Mobil: 0160 972 664 36
Locksmith:
0241 / 51 57 880
Water damage / Dangerous Water leakage
Hausmeister:
Mail: hausmeister@weh.rwth-aachen.de
Telefon: 0241 89029-523
Mobil: 0160 972 664 36
Technischer Notdienst STW:
0241 / 80 93 170
Worries about Privacy
Data Protection Officer WEH:
datenschutz@weh.rwth-aachen.de
Other emergency numbers for Germany
Police:
110
Fire brigade / Ambulance / Emergency doctor:
112
Aachen Police Headquarters:
0241 / 95 77 0
My internet access is suddenly blocked on all my devices.
Then you have probably been banned. This is due to one of the following things:
1. You did not pay your membership fees on time. As soon as you have done this, you will be unblocked by us. You can find the invoice in your mailbox and in your e-mail inbox.
You can find out how to unblock yourself here.
2. You did not show us your rental agreement or paid the registration deposit by the deadline after registering. As soon as you have done this, you will be unblocked by us. You can find our bank details here.
3. Malicious traffic is coming from your IP address and the RWTH firewall contacted us. Your access was then blocked by either the firewall or the Netzwerk-AG. We will contact you via email to fix the problem. Only after a problem analysis and an agreement with us can we release your internet access again.
I forgot my password(s).
If you have forgotten your house password: Visit us in our Netzwerk-AG consultation hour and we will reset it. After that you must change your house password here .
If you have forgotten your WiFi password, but you still know your house password, you can change it yourself here . Otherwise we can tell you your WiFi password in our Netzwerk-AG consultation hour .
Please make sure to remember your access data better in the future.
I can't see the network "tuermeroam" on my device.
Then your device probably does not support the security protocol WPA2 Enterprise, which the tuermeroam uses.
This applies to smart home devices and game consoles.
We operate another WLAN network in parallel specifically for such devices, to which we can add your device.
Du kannst dein Gerät über das Backend registrieren. Dafür mussst du nur die MAC-Adresse, das Gerät und den Hersteller eintragen und ein Bild von der MAC, wo man klar erkennen kann, dass die MAC zu dem entsprechenden Gerät gehört.
I can see the network "tuermeroam" on my device, but I can't connect the device to it.
Then you are either using the wrong settings or the wrong login data.
You can find the correct settings here, you can change the WLAN-password here using the house password.
Above all, make sure that you don't use your usual username for the WLAN connection, but username@weh.rwth-aachen.de .
Also make sure that MAC-Address Randomization is disabled on your device!
If all else fails, join us at the Netzwerk-AG consultation hour. Of course, the problem can always be caused by an error on our part.
I have successfully connected my device to the tuermeroam, but I do not have internet access.
Each device must be registered once. Visit the website https://getnet.weh.rwth-aachen.de with the device.
If you have already registered a device, you can also register the MAC address of another device here as an alternative to registering via getnet.
Caution: A MAC address must never be entered for two IP addresses! In addition, each IP address should normally only have one MAC address assigned.
If you are unsure about the setup or need help, please contact us !
I want to register my device, but I can't open a browser (e.g. Smart Home Device / Gaming Console).
Then you can also register the device manually. Register the MAC-Adress of the device here .
Caution: A MAC address must never be entered for two IP addresses! In addition, each IP address should normally only have one MAC address assigned.
If you are unsure about the setup or need help, please contact us !
I want to connect a device to the Internet using both WiFi and a wired connection.
A device has multiple MAC addresses for different types of connections. You should register the MAC addresses associated with your WiFi and Ethernet network cards on the same IP-Address . The procedure is explained here.
Switching between WiFi and wired connection may take some time.
Caution: A MAC address must never be entered for two IP addresses!
Except for this specific case, you should never register two MAC addresses to the same IP address.
If you are unsure about the setup or need help, please contact us !
I can only register 5 devices for internet access, but I want to register more.
This is no problem, contact the Netzwerk-AG .
We only distribute 5 IPs per resident to discourage account sharing.
I'm getting error messages playing certain multiplayer games. What should I do?
This is due to the structure of our network system.
The RWTH blocks certain ports for security reasons.
Wir können aber Portfreigaben beantragen oder versuchen deinem Gerät eine Public-IP zuzuweisen -> please contact us !
What can I do to protect my computer from viruses, worms and other malware?
1. Always keep your operating system up to date (e.g. activate automatic updates)
2. Healthy skepticism about all emails, websites, etc., including downloaded software
3. Use a virus scanner. We recommend using the Sophos Antivirus, which is provided free of charge by the RWTH
4. Do not work with administrator rights
5. Keep application software up to date
6. Use a personal firewall
Can I install my own router/access point in my room?
NO!!! In the case of private devices, we have no control over the setup, often inexpensive devices in particular do not even offer a minimum level of security, but there are gaping security gaps. Weak encryption settings then lead to the security of our home network being massively endangered.
Setting up a personal private WLAN is expressly forbidden and will be prosecuted by us!
I will be leaving WEH, do I have to deregister my internet access?
To get your deposit back, yes!
The opt-out procedure is described here .
If you do not unsubscribe, you will remain a member of WEH e.V. until the Vorstand removes the inactive members. This happens about every two years and only affects members who have already moved out for more than 6 months.
How can I check my email?
How do I send an email to all residents, an entire floor, a AG, a specific room or the Hausmeister?
I no longer wish to receive the emails sent to all residents.
We have three different mailing lists for circular emails to all WEH residents.
Any resident can send messages to community@.
Only AG members are allowed to send to important@.
Only AG-speakers, the Housspeakers and Netzwerk-AG are allowed to send to essential@.
You can here set which of these distribution lists you want to receive.
You cannot unsubscribe from the essential mailing list, as this is where emails are sent, which must be read by members in accordance with Section 3 Paragraph 2 of our statutes.
How can I deactivate/activate email forwarding to my private email address?
You can here set the email address to which all emails from the club should be sent.
I can print at WEH?
How can I use the printer?
Can I see my print jobs somewhere?
You can view your print jobs here .
You can select “Drucken” from the drop-down menu above your payments table to filter your print jobs.
I printed something and got a confirmation email, but my sheets aren't there!
In the past it happened that someone who printed a lot of sheets in the next job accidentally took the sheets of the previous person.
Contact the Netzwerk-AG.
The printer suddenly stopped working!
Then the Netzwerk-AG is probably already in the process of repairing it, as we are automatically alerted.
The printer is usually operational again within a few hours. However, keep in mind that the members of the Netzwerk-AG are also only students and may need some time for this.
How do I get an account in the cloud?
You can create it yourself by simply registering with your house login data on the cloud website .
Can I set up a shared folder for my AG/Floor?
Yes, please contact us for this! We will then create a group to which you can then add users yourself.
Please note that the residents do not automatically have an account in the cloud, they must first create one.
What is on the 0th floor?
On the 0th floor there are four resident rooms, the living room and the conference room.
How can I use the conference room or the living room?
You can book the rooms and borrow a key. The procedure is explained here.
Why doesn't the elevator stop on the 0th floor?
In order to protect the valuables in the living room, access is only via the keys of the Wohnzimmer-AG.
However, you can enter the elevator from the 0th floor. Please make sure to lock all doors before you leave the living room!
You have a sizeable game collection! Can I borrow some of them?
Of course! The procedure is explained here.
How can I borrow tools?
Use this page.
What tools are available?
The inventory of the Werkzeug-AG is shown on their AG page .
For devices with instructions, please remember to read these instructions too!
I would like to borrow the cordless screwdriver or the impact drill.
Please enter the time during which you would like to borrow the respective device in the Roombookingsystem .
Log in with your House-Credentials.
I want to work in the tool room.
Please enter the time during which you want to work in the tool room in the Roombookingsystem .
Log in with your House-Credentials.
Where can I put my bike?
You can do not just put your bike in the basement. These are pitches for which you need an assignment.
In front of the main entrance you can park your bike on any free stand as long as you don't obstruct another bike. Behind the tower there is a covered row of bicycle racks.
How can I get a parking space for my bike in the basement?
Join the queue here .
Where can I park my car?
There are plenty of parking spaces around the tower that do not require a parking permit.
If you stop briefly outside of the marked parking area to unload or similar, this is usually not a problem. Be careful not to block any entrances, especially when there are workers at the tower.
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